Trends

The Top 20 CRM Blogs of 2017: Countdown, Part 1

Something very interesting is happening in the world of CRM blogs: CRM is becoming less and less of a subject. Oh, it’s in there — it’s just being elbowed to the back of the stage by a whole host of other related disciplines and technologies. Customer experience, customer engagement and content marketing are vying with artificial intelligence, Internet of Things and bots to elbow ahead of CRM.

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